Privacy Policy

Privacy Policy

This Privacy Policy guides ARCNORD PRIVATE LIMITED towards data protection and privacy to comply with applicable laws and regulations. The Policy is applicable to your personal data, controlled or processed by us.

1.   General:

a.    ARCNORD PRIVATE LIMITED ( CIN: U2609MH2021PTC373702 ), having its registered office at, "Sheetal Dhara CHS Ltd., Shop No. 7, Plot 29, Sector 44A, Seawoods, Nerul, Navi Mumbai 400706, Maharashtra, India", is managing and operating the website, www.arcnord.com referred as “arcnord”, or “website”, or “app”

b. Throughout policy “we”, “us”, “our”, “ours”, “ARCNORD” “arcnord” refer to ARCNORD PRIVATE LIMITED and ‘you’ or ‘your’ or yours, or ‘Customer’, this means YOU.

 c.    This privacy policy may be read together, with other policies listed and notified on websites. The headings provided are for convenience, they no way        represent any kind of interpretation.

 d.   We do not provide any products or services outside India; by browsing or using or providing information from outside India, you are expressly giving your consent to abide by this privacy policy and governed by laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, you are requested not to use the website or to perform any transactions.

 

2.   About Us:

Arcnord Private Limited is a registered Private limited company with registered office at "Sheetal Dhara CHS Ltd., Shop No. 7, Plot 29, Sector 44A, Seawoods, Nerul, Navi Mumbai 400706, Maharashtra, India

3.   Data Privacy and Data Protection

a. Terms Used

“Personal Information”, “Processor”, “Processing”, “Data”, “controller” “Data Fiduciary”, “Data Processor”, “Data Principal”, “Data Protection” are terms as defined in applicable privacy laws.

b. Roles

“arcnord” acts as a Data Fiduciary, when we collect and process Personal Data

 “arcnord” acts as a Data Processor when we process Personal ata

“arcnord” acts as a Data Fiduciary, Data Processor, Data Controller for your data as the      

         context applies.

  c. Data Collection, Storage and Processing

Information Provided by You

We obtain/get and store data/information provided by you is used to Register You, Profile creation, maintain account with us, Undertaking Transactions, Delivering Products, communicate with you, convey promotional offers, Services or updates associated arcnord.

Information collected by Us

We receive and store certain types of information whenever you interact with us. Whenever your browser interacts with us, certain types of information are obtained by us.

This information is used for internal analysis and providing personalized services.

We use cookies for data collection. Cookies are small text files used to collect information when you visit websites or applications. Cookies we use are classified under various categories like strictly necessary, functional, Analytics, Marketing.

Strictly necessary cookies are required for website operations and mandatory.

Preference for other categories of cookies can be made by you through your affirmative action.

 Types of Cookies We Use

a.    Strictly Necessary Cookies: These cookies are essential for the website to function and cannot be switched off. They enable core features of session IDs, secure logins, maintaining your shopping bag as you browse, and ensure the checkout process works correctly

 b.    Functional Cookies: These are the cookies required for website functionality and personalization’s.

 c.    Performance & Analytics Cookies: These help us understand how visitors interact with our site by collecting and reporting information. Identifying which pages are popular and where we might have errors.

 d.    Marketing & Targeting Cookies: These cookies track your browsing habits to help us deliver content and advertisements that are more relevant to your interests.

How to Manage Your Cookies

Website visitors are allowed to control cookies through their preferences. You can set your browser to block or alert you about these cookies.

Other Digital Trackers

We use analytics partners to provide us with insights based on data collection, due to your interaction with us. This is used to get insights regarding browsing behaviors, enhance personalization and marketing efforts.

Various data collected via cookies or digital trackers such as IP addresses, device IDs, and browsing patterns is considered Personal Data because it relates to an identifiable individual.

Information from other Sources

We receive and store information from other sources, like payment gateways, Analytics, partners. This information’s helps us to Customize your experiences, Improve relevance and update arcnord records for enhanced user experiences in future.

Data Collection & Purpose

We collect / process following data’s

1.    Identity and Demographics Data

a.  Contact details including Name, Address, Location, Contact Number, Shipping address, email address

b. Transaction amount, Bank Details

c. Public and open data such as data available about you available on Internet

 

2.    Other Identifiers and Technical Data

Technical Details like IP Address, Browser details, Geographical Location, Device details.

Other personal details and communication details, we get from emails, SMS, messages, calls, use data details of cookies, purchase history, pages viewed.

 

Purpose:

Identity and demographics data

To register your account, verify your identity, deliver products, order updates, provide customer support. communicate with you, contact details to deliver products, order updates, and provide customer support

 

Other Identifiers and technical data

To provide functionality, analyze performance, fix errors, and improve usability and effectiveness, recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience

Display interest-based ads for features, products, and services

 

Consent and Withdrawal

Affirmative Action: We process your data based on your free, specific, informed, and unconditional consent given through a clear affirmative action (e.g., clicking "I Agree").

Withdrawal: You have the right to withdraw your consent at any time. Upon withdrawal, we will cease processing your data unless required by law. Consent can be withdrawn by sending email from your registered email address, or Text Message from registered mobile number. 

Data Retention and Erasure

Retention: We retain data only as long as necessary to fulfill the purpose of collection or as required by Indian law.

Erasure: You may request the erasure of your data. We will also automatically erase data if you have been inactive for three consecutive years, after providing you with 48-hour notice. 

 

Disclosure of Personal Data

In accordance with the Digital Personal Data Protection Act and applicable rules, we share or disclose your personal data with third-party Data Processors or other entities only for Specified Purposes.

Such disclosures are restricted to the following circumstances:

·       Compliance with Law and Statutory Obligations: We may disclose data to fulfill obligations under any law currently in force in India, including assisting law enforcement agencies and regulatory bodies in the detection, investigation, or prevention of fraud and cyber-related offenses.

·       Legal Proceedings and Judicial Orders: To comply with any judgment, decree, or order issued by a court, tribunal, or quasi-judicial authority, or as required for regulatory reporting and the assertion or defense of legal claims.

·       Legitimate Uses : We may process and disclose data for certain "Legitimate Uses" as defined under the Act, such as responding to medical emergencies or ensuring public safety and order.

·       Protection of Rights and Safety: To safeguard the rights, property, and safety of our users, the Data Fiduciary, or any individual, ensuring the integrity and security of our services.

·       Consent-Based Sharing: We will share your data for marketing, promotional materials, or third-party services only where you have provided free, specific, informed, unconditional, and unambiguous consent through clear affirmative action.

·       Service Enhancement and Business Operations: For legitimate business purposes related to the optimization of our digital products and the improvement of your user experience, provided such processing aligns with the original purpose for which the data was collected.

 

Disclosure and Transfer of Personal Data

As the Data Fiduciary, we may share or disclose your personal data with the following categories of recipients only for Specified Purposes and in accordance with privacy law:

1. Data Processors and Service Providers

We may engage third-party Data Processors to perform services on our behalf (e.g., IT hosting, payment processing, Logistics or analytics).

Delivery / Logistics Partner (Delhivery, Blue Dart, India Post) - For product Delivery - Name / Address / Mobile Number / Item Purchased / Item Price

 

Analytics Partner (Google) – For Website Optimization, Marketing Efficiency, Personalization and targeting - User Technology & Geography, Behavioral Data, Acquisition Data, Purchase amounts, items viewed, adding items to cart, Age, gender, cookies and hashed information regarding user

 

Payment Gateway (cc Avenue, ICICI) – For order processing, Fraud Prevention, Communication and Services enhancements - Name, email, Mobile, Address, order id, transaction amount, Card details, Device details, Account details, IP Address

 

Marketing (Google Ads) – For conversion tracking Data - Details on actions users take on website (e.g., purchases, sign-ups), Analytics data

 

Communication email / SMS (Microsoft, My Inbox Media) – For communication, Issues, Order updates

Social Media (Facebook, Instagram , Youtube ) - For Sentiment Analysis, Audience Targeting - Personal data (Name, Email, Phone Number, Gender, Relationship, DOB), Location Data, Personal Interests and Demographics, Device Information's, Transactional Information's 

These processors are contractually bound by a Data Processing Agreement to:

·  Use your personal data strictly for the specified purpose instructed by us.

·  Implement technical and organizational measures to ensure the security of your data.

·  Prohibit the use of your data for any independent or unauthorized purposes.

 

2. Legal, Statutory, and Regulatory Authorities

In compliance with any law currently in force in India, we may disclose your personal data to:

·       Law Enforcement & Government Agencies: For the prevention, detection, and investigation of offenses, or for the recovery of debt.

·       Judicial and Quasi-Judicial Bodies: Including Courts, Tribunals, Arbitrators, and Dispute Resolution bodies, where such disclosure is required by a judgment, decree, or order.

·       Regulators and Auditors: To fulfill mandatory regulatory reporting, auditing requirements, or investigations as directed by statutory authorities.

 

3. Authorized Third Parties

We will disclose your personal data to any other person or entity where you, as the Data Principal, have provided free, specific, informed, and unambiguous consent, or where we have been expressly instructed by you to facilitate such a transfer.

 

4. Cross-Border Data Transfers

The website application is hosted on servers based in India , however your personal data may be transferred to, or stored in, countries outside of India for the fulfillment of the specified purposes in compliance with Data Privacy act.

 

Data Security and Safeguards

As a Data Fiduciary, Data Processor, we are committed to ensuring the integrity, confidentiality, and availability of your personal data. In compliance with the Digital Personal Data Protection Act, we have implemented a robust security framework comprising physical, technical, and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your data

1. Technical & Operational Measures

To mitigate the risk of a Personal Data Breach, We utilize industry-standard encryption protocols (such as TLS/SSL) to secure personal data during transit and implement "at-rest" encryption for sensitive data volumes.

Our multi-layered defense architecture includes firewalls, access control mechanisms to safeguard our internal systems.

2. Third-Party Data Processing

We ensure that any Data Processor engaged by us maintain high standard security measures. Maintain appropriate technical and organizational safeguards commensurate with the sensitivity of the data being processed. Notify us immediately in the event of any suspected security incident or data breach.

 

Third-Party Links and External Policies

Our Platform may contain links to external websites or digital platforms operated by third-party organizations.

Please be advised of the following:

·       Scope of Policy: This Privacy Notice applies exclusively to personal data processed by us. It does not extend to the data processing practices, privacy policies, or security standards of external entities.

·       Independent Data Fiduciaries: Once you navigate away from our Platform, such third parties act as independent Data Fiduciaries. We do not exercise control over, and assume no responsibility or liability for, their collection, use, or disclosure of your personal data.

·       Due Diligence: We strongly encourage you to review the privacy notices of every external website you visit to understand how your information will be handled by them.

 

Eligibility and Children’s Privacy

Our Platform is intended for use by adults (individuals aged 18 and above) only.

·       Age Restriction: If you are a minor under the age of 18, you are prohibited from registering an account, making purchases, or submitting any personal data to the Platform.

·       Prohibition on Data Collection: In compliance with the Digital Personal Data Protection Act, we do not knowingly collect, process, or track the personal data of children.

·       Remediation: If we discover that personal data has been inadvertently collected from a minor without valid parental consent, we will take immediate steps to delete such information from our servers and terminate the associated account.

 

Data Principal Rights

• Right to Access: Request a summary of your data and processing activities.
• Right to Correction/Updating: Correct inaccurate or outdated information.
• Right to Erasure: Request deletion of data no longer needed.
• Right to Nominate: Appoint another individual to exercise your rights in case of death or incapacity. 

 

Customer Grievance Redressal

Customer satisfaction is of prime importance for us, also customer satisfaction is always a priority in developing our business processes.

The objective of this redressal process is to have a timely and effective resolution of issues pertaining to customers’ concerns, complaints or grievances.                      

Any customer can raise concerns, complaints, or grievances by sending email or calling us as per following details.     

      Email: contactus@arcnord.com

      Telephone: 022 3515 3966, Mobile No.: +91 94257 43362.

      Customers can also contact our Grievance Officer on the following mentioned details

Name: Urmila Singh                                                                Designation: Grievance Officer

                                  

On lodging any concern, complaint, or grievance a reference number will be provided by us for further tracking and speedy closure. While checking the status of concern by customer, customer may be asked to provide reference number for verification purposes.                 

          

Need to know

• arcnord DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. arcnord never call users/customers with offers, discounts on products and offering free gifts.
• Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers.
• arcnord cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
• arcnord shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
• arcnord uses and relies on payment partners and banks. In certain cases, involving payment/refund issues, we might see a delay due to reasons attributed to reasons beyond our control. However, to enhance customer experience we try to expedite the process.

CONTACT US

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: Contact Email Address: contactus@arcnord.com