Privacy Policy

This Privacy Policy guides ARCNORD PRIVATE LIMITED towards data protection and privacy to comply applicable laws and regulations. The Policy is applicable to your personal data, processed by us, in digital or physical form.

1. General:
2. ARCNORD PRIVATE LIMITED having its registered office at Sheetal Dhara CHS Ltd., Plot 29, Sector 44A, Seawoods, Nerul, Navi Mumbai 400706, Maharashtra, India, is managing and operating the website, www.com referred as “arcnord”, or “website”, or “app”.
3. Throughout policy “we”, “us”, “our”, “ours”, “ARCNORD” “arcnord” refer to ARCNORD PRIVATE LIMITED and ‘you’ or ‘your’ or yours, or ‘Customer’, this means YOU.
4. We do not provide products or services outside India, by browsing or using or providing information, you are expressly giving your consent to abide by this privacy policy and governed by laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, you are requested not to use the website or perform any transactions.
5. “Personal Information”, “Processor”, “Processing”, “Data”, “controller” are terms as defined in applicable privacy laws. “arcnord” acts as a data processor or data controller or both for your data as the context applies.
6. This privacy policy is to be read together, with other policy listed and notified on website. The headings provided are for convenience purposes, they no way represent any kind of interpretations.
7. This privacy policy outlines “arcnord” privacy practices regarding the collection, use disclosure, processing, transfer, storage and safeguarding of the information provided to us by you through the website and the services offered thereupon.
8. We reserve the right to amend this privacy policy at any time. You are requested to review the policy about personal information collection usage and disposal.
9. Severability: Sections of this privacy policy shall be interpreted in a manner to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this privacy policy.
10. Governing Law: The terms of this privacy policy shall be governed in accordance with the Law of India. Any dispute regarding or arising due to this privacy policy shall be subject to jurisdiction of Navi Mumbai.
11. Purpose: Any information personal or otherwise, which is shared by you, or we learn is used to identify, register, perform transactions, communicate with you, offers, promotions, services, feedback, updates, customize user experience, or improvement purposes in relation to arcnord. In addition to the above, the information collected is used for order handling, deliveries of products and services, payment processing, functionality, performance analysis, error fixing, and improve usability of website.
12. Collection and storage: While browsing, doing transactions, communicating with us, we receive and store various information by various techniques. For example, we use “cookies”, when you access our website through web browser. “cookies” can be of various types like functional cookies (These cookies are used for remembering various information’s like, Your user ID on the log on page, Your region or country, Your preferred language, Accessibility options like large font or high contrast pages), strictly necessary cookies (These cookies are required to operate, to keep it secure, and follow regulations at customer end these types of cookies help us to user identification, and account management),  performance improvement cookies (These cookies provide information about usage of website by customers. This data is used but not limited to processing and study for performance improvement, of services and improve products we provide), advertising cookies.
13. We also use analytical tools for various website usage parameters for SEO and marketing. Tools analyze website performance and monitor website users.
14. Information from other sources: We might receive your information from other sources, like delivery partners which might be used for contact information updates, for better user experiences.
15. Personal Information Types: Following types of information may be collected, processed for various purposes stated above. Identity, Demographical, Location, Technical Details of Systems, Communication Details, Usage details
16. Consent: By browsing, using, transaction or by providing your information’s, you agree to and acknowledge your consent to us for collecting, storing, processing, transferring, using, and sharing with 3^rd Parties or service providers, your information personal or whatsoever for the purposes set out in accordance with the privacy policy.
17. Cookies: Cookies are small files that are placed on your computer when you access websites. They are categorized under various categories like for examples.
18. Personal Information Disclosure: Under certain lawful conditions your personal information can be disclosed including.
    1. Having a legal obligation like fraud detection, regulatory reporting, litigations, asserting or defending legal rights and interests
    2. Legitimate business reasons
    3. For communication regarding informational or promotional purposes
    4. Improve online experience.
    5. Asked your consent to share it and you’ve agreed.
    6. To protect rights or safety of our customers
19. We may disclose your personal information to other parties including our group companies, agents or service providers, Law enforcement authorities, Government agencies, courts, regulatory authorities, auditors, authorities appointed for audit, or any agency we have been instructed to share information with.
20. Links to other Websites: Our website may contain links to websites of other organizations. This privacy policy does not cover how that organization processes Personal Information.
21. Cross Border Data Transfer: For any of the purposes described above, your personal data can be transferred to other countries. You understand and accept that data privacy rules may not be same as our country law in relation to degree of privacy offered to personal information and such information can become subject disclosure requirements of such countries. In addition to that, several countries have agreement with other countries for exchange of information for law, tax and other purposes.
22. Data Security: We are committed to protecting your personal information shared with us by taking reasonable steps to ensure appropriate technical, administrative, and physical safeguards. We use reasonable safety for data transmission from your device to us. We use various controls to help protect our infrastructure, improving our applications, systems, and processes to meet the growing demands and challenges of security. Your personal information is kept reasonably safe; however, you understand and acknowledge that data loss, data theft or unintended disclosure of personal information can happen due to various unintended reasons like hacking, unauthorized accesses to computers, breach of encryptions etc. You agree not to hold us responsible for any of such events like security breach, action of 3rd parties that receives your personal information or event beyond our reasonable controls like computer hacking, crashes.
23. Data Retention and disposal: Personal information we collect from you, or other sources, is kept on our systems or with 3^rd parties, if it is required for the purposes set out in this privacy policy or regulatory reasons. For Personal information, which is no longer needed, reasonable steps shall be taken to delete or permanently de-identify Personal Information.
24. Children Privacy: Our website is to be used by adults only. If you are not an adult, you are requested not to submit any personal information, purchase, or register. We do not knowingly collect personal information’s from minors.
25. Customer Rights: We fully understand that you have rights with respect to your personal information. These include providing reasonable steps to allow you to access your personal information, rectify if any error is there. In case you are not satisfied or have unresolved concerns, you can contact us by writing to following email: contactus@arcnord.com

                                                                                                                                                                                                         

1. Customer Grievances Redressal:

     Customer satisfaction is of prime importance for us, also customer satisfaction is always in priority in developing our business processes.

1. The objective of this redressal process is to have a timely and effective resolution of issues pertaining to customers’ concerns, complains or grievances.                      
2. Customer Support: Any customer can raise concerns, complaints, or grievances by sending email or call us as per following details.                                            

      Email: contactus@arcnord.com, Telephone: 022 3515 3966, 

3. On lodging any concern, complaint, or grievance a reference number will be provided by us for further tracking and speedy closure.                                                                   
4. While checking the status of concern by customer, customer may be asked to provide reference number for verification purposes.