Grievance Redressal

We are committed to providing a transparent, fair and prompt mechanism for addressing your concerns. If you have any complaints, feedback or issues related to our services, you can reach out to our designated Grievance Redressal Officer using the details below.

Grievance Redressal Officer

How to Raise a Grievance

1. Send an email to the Grievance Redressal Officer at contactus@arcnord.com with the subject line “Grievance – [Your Issue]”.
2. Clearly mention your full name, registered mobile number, email ID, and any relevant order ID / reference ID (if applicable).
3. Describe your issue in detail, including dates, screenshots or supporting documents if available.
4. You may also contact the officer via mobile during working hours for urgent matters.

Response & Resolution Timeline

• Acknowledgement: Your grievance will be acknowledged within 2–3 working days of receipt.
• Initial Review: Our team will review your concern and may contact you for additional information or clarification.
• Final Resolution: We aim to resolve most grievances within 15 working days, depending on the complexity of the issue.

Important Notes

• Please ensure that the contact details you provide (name, mobile number and email ID) are correct so that we can reach you without delay.
• Grievances raised using fake or incomplete information may not be processed.
• For general queries, product information or support requests that are not grievances, you may contact our regular customer support channels.

We value your trust and are committed to handling all grievances with utmost care, confidentiality and fairness.